FAQ / Help

Order Status

  • Has my order shipped?
  • How do I track my order?
  • My order never arrived.

Return Policy

  • What is your return policy?

International Shipping

  • Do you ship to my country?
  • How much is my shipping?
  • When will my order ship?

Guarantees

  • Is item authentic?
  • Is item new?
  • Privacy Policy
  • Security

Pricing and Billing

  • Do I have to pay import tax?
  • Do I have to pay sales tax?
  • What are my payment choices?
  • When will my credit card be charged?

 

Order Status

Has my order shipped?
We usually ship out ordered items within 1 - 2 business days since you place an order.
For some items, we would take 3 - 4 business days.
We email you as soon as we ship it out.
How do I track my order?
You can check a delivery status of your item at a tracking service site of Japan Post.
https://trackings.post.japanpost.jp/services/srv/search/?locale=en
As soon as we ship out your item, we email you with a tracking number with which you can check the delivery status from Japan to your home.
My order never arrived.
As soon as we ship out your item, we email you with a tracking number.
Please check it at a tracking service site of Japan Post to confirm whether your package was shipped out.
If your packages show a status of "delivered" or delivery duration takes more than 2 - 3 weeks, please contact us for assistance. You can check standard delivery days at Shipping & Delivery.

 

Return Policy

What is your return policy?
All sales are final.
All items at Fashionmonster are limited and time sensitive. Cancellation or exchange is not accepted.
Please check a size chart at each item page before you proceed shopping at Fashionmonster.

 

International Shipping

Do you ship to my country?
We ship to many countries in the world. Please click Shipping & Delivery to view which countries we ship to.
How much is my shipping?
Shipping fee is free by air from Japan to worldwide. For more information, please click Shipping & Delivery.
When will my order ship?
Please see each individual item page for more information. Most of items are shipped within 1 - 2 business days since you place an order.
You will receive an order confirmation when you place the order and also receive a shipment confirmation when your order has shipped and tracking information within 24 hours of shipment.
Please click Shipping & Delivery to check delivery days from Japan to a destination.

 

Guarantees

Is item authentic?
All items on Fashionmonster are 100% authentic.
We are legitimately registered business entity and being subject to Japanese law.
Selling a fake item is an offence against an article 39 of the criminal law of Japan.
Violation is imprisonment with work for not more than 10 yeas.
Regardless of the law, we serve our customer with respect.
Is item new?
All items on Fashionmonster are new with a tag.
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

 

Pricing and Billing

Do I have to pay import tax?
Import tax not indicated in the total price may apply to international shipment, for which a customer is responsible as you receive an item.
Do I have to pay sales tax?
No. you do not need to pay sales tax.
What are my payment choices?
Payment choice at Fashionmonster is PayPal which accepts major credit cards. In order to secure your payment, we use PayPal, the world leading online payment service.
PayPal secures your financial information during a process of checkout and also it is never disclosed to us and the third party.
Please visit PayPal if you would like to know more details.
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When will my credit card be charged?
Your credit card is charged your purchased amount as soon as you complete a payment.